How I Became a Word Person

Way back in 1980, I was a student at Mercer University. My major was economics, but I had absolutely no idea what I wanted to pursue as a career. I wasn’t particularly jazzed about my chosen field of study at all. On the last day of Spring Quarter, I went on a solo road trip from Atlanta …

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Responding to Setbacks

At some point in your career, you will encounter a setback. It’s inevitable. But how you handle that setback is what matters. If you’re in a leadership position, the way you respond to a setback is especially important. Your response sets off a chain reaction by your team members. If you’re upset by a negative …

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Outstanding Customer Service

Every company wants to provide outstanding service for their customers, right? Customer retention, referrals, repeat business, improved SEO ranking—these are all good reasons to be the best you can be in the area of customer service. But delivering on this goal is easier said than done. Where do you begin? Here are seven tried-and-true techniques …

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Gardening for Entrepreneurs Terraform

Gardening for Entrepreneurs

I love growing things. It really doesn’t matter whether I’m pruning a tomato plant on my deck or figuring out next year’s business strategy for ProEdit. As long as whatever I’m working on is growing and thriving, then all is right with the world. I’ve come to believe that gardening and entrepreneurship actually have a …

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